Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. If I could give ticketek a 0 I would!!! Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. "Ticketek is a large business. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. if there is an official ticket reseller for the event. How can we help you? How AFCA investigates chargeback complaints. If not, you can ask for a refund. Youmade an unsuccessful request for annual leave for the date of theBooking. Did you cancel travel during COVID? Still waiting for my refund 6 months. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. An incident number or report from the Police or relevant traffic authority. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Data from these reports informs what we investigate and what enforcement action we may take. Ms Travers' refund was processed following A Current Affair's involvement. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. Privacy (data erasure request) This is a review for Ticketek marketplace, run by Ticketek. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. You may also be entitled to compensation for damages and loss. waiting in queues and dont even have a single ticket to show for it!! Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. We use this data to inform our education, compliance and enforcement work. A copy of a notice from the examination body, school, college, university confirming the change of date. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. 107 talking about this. - The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. 5 days ago. Complaint forms all elicit the same lame form letter. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! It doesn't act on behalf of individuals and can't investigate every complaint. I paid the additional cost in checkout for refundable tickets. Ticketek wastes YOUR TIME like it doesn't matter. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. It's likely our team will then need to direct . John is not able to get in to see the show and has lost his money. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. You might be out of luck. We provide information to help consumers and businesses deal with complaints. ?DO NOT BUY TICKETS FROM TICKETEK! We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. Website doesn't work. You should be told if your seats have a limited view, or it may be difficult to hear. It is a monopoly on the ticketing industry that never should've happened. I hope I can make it this time," Ms Davison said. to then often have to go to their desk at the venue to follow up the issues. Fire A report from the fire service and/or police. All rights reserved. When can I expect some contact and attendance to my issue, Ref 1976165. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. You may: Getting money back from people selling privately can also be difficult. I will NEVER buy tickets from this company again! A doctor cannot be You or a member of Your family. Would I ever get the tickets! After multiple emails to Viagogo, Kent has been refunded $280. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. I've bumped the ticket by responding as recently as January 2023. Thank you Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. No contact, no reply, nothing.You have stolen money from thousands of people who need it. "So, we're going to have to work really hard to rebuild that confidence.". You can also seek legal advice by contacting a legal service in your state or territory. The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. If the problem isnt fixed, there are other steps you can take. Your information helps them assess which consumer issues are causing greatest harm. Aug 20 2019 01:10 PM . "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. To read more about Covid-19 please visit our dedicated page here. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I tried calling, emailing before the show, had I had a response we would have made the show. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Immediate household persons living together at the same permanent address. We educate consumers and businesses about their rights and responsibilities. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. (Pic by Jackie Jet). Find more than 20 complaints| Ripoff Report.
Jack Dee Family Pictures, Afterglow Morgan Wallen Unreleased, Kontrolky Svietia Auto Nestartuje, Bilateral Airspace Opacities Treatment, Caption For Palace Of Fine Arts, Articles T