Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Up till now I have not received any test kit and I believe this is a scam business/website. Atruchecks sent me someone elses results with full personal details. Nothing arrived. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. No response to multiple emails or calls at number listed. Here are 8 tips for writing great reviews. Here are 8 tips for writing great reviews. How many stars would you give atruchecks.com? Not one. I think this is the legal action being taken mentioned on trustpilot! We use dedicated people and clever technology to safeguard our platform. We didnt have to wait and everything was clean and well-organized. How many stars would you give atruchecks.com? This review is factual. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. . Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Could not reach an operator at their call center, emails not answered. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. We saw no mention of this on the website! I felt safe during all that process and I am very thankful. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. Despite me messaging them several times. !This is a supposed government approved company. What shocks me the most is the blatant and wilful disregard. Please follow the instructions outlined in the steps above. I have seen fraud company's in India but wondering is it the same in UK also. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. they charged 39 and a further 16 for DHL delivery Con 1. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have sent countless emails and not one single email. We would advise you to do your day 2 test as soon as it is with you. I had to use the NHS testing service instead. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Be aware this company will likely just take your money and not deliver anything. It goes against our guidelines to offer incentives for reviews. Scanned the QR code and entered by hand and nothing is accepted. I paid 121.99 including postage. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! My husband and I needed Day 2 tests for our return to the UK. On my complains got auto emails. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Not even going to bother with day 8. Boots don't answer the phone. Scammers!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Anyone can write a Trustpilot review. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. | Read 21-40 Reviews out of 1,532 They do not answer phone calls or return emails. Find out how we combat fake reviews. We have lost over 400 in flight change fees and testing fees. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Confidential results We would advise you to do your day 2 test as soon as it is with you. This is a disgrace, huge concern and needs addressing immediately. No information on DHL's website despite Atruchecks saying it's been shipped. Booked a pre departure test for my children as this company featured on the Gov.uk site. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Test taken in person at test centre in Solihull 03.06.21. We use dedicated people and clever technology to safeguard our platform. Test kit never arrived, no customer contact number, no response to emails. Be aware this company will likely just take your money and not deliver anything. No results what so ever for a refund so I can absolutely not recommend this service. The bar codes are printed on the PCR tubes I have used many times before. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Failure to submit results can incur a 2,000 penalty. Its been almost 2 weeks and no results. My Day 2 Test, for which I paid over 50, never arrived. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. to confirm my contact no -) Hope Atrucheck have informed them at least. My husband and I needed Day 2 tests for our return to the UK. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . BE WARNED DO NOT USE THEM. How many stars would you give atruchecks.com? How many stars would you give atruchecks.com? | Read 1,201-1,220 Reviews out of 1,531 Criminal practices in a time of national crisis. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. This company is a fraud. DO NOT USE ITS A CON. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Had a positive test but did an NHS test, negative! We have availability 7 days a week between 09:00 am to 16:00 hours. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Avoid. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. Companies can ask for reviews via automatic invitations. They are scammers and should be removed from the Gov.uk website. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I had to call the bank and gov.uk to report this company as a scamming. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Still nothing. Where is the justice in all of this?? DHL was contacted too, but nothing was ever received to start with. Ordering tests that are never received is leaving buyers empty-handed. Find out how we combat fake reviews. Another person arrived for testing they booked the day before. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Company said I would get refund within 28 days. 2 and a half weeks later and there is still no refund or response. We use dedicated people and clever technology to safeguard our platform. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Definitely move onto next provider! We saw no mention of this on the website! Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I am speaking with trading standards regarding this. Your experience matters. It goes against our guidelines to offer incentives for reviews. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. The best was advising to make official complaints to CMA and claiming your money back through the bank. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. You will receive an email from us updating you on your results. This is an important test used to investigate vitamin D deficiency or excessive supplementation. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Do you agree with atruchecks.com's TrustScore? Find out how we combat fake reviews. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. We also ensure all reviews are published without moderation. AVOID THIS SCAM COMPANY! Your experience matters. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Shocking service. I wrote a letter no reply. We also offer home or workplace visits by a qualified nurse. I've written numerous emails and never had a response. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. 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