this device is already set up in another organization intune

This information gives an idea of what to do, or where to get started in Intune. Since I found my answer, I thought I'd share what I found on the off chance that the issues are the same. Check the client proxy settings. Issue: Users receive the following message on their device: Thank you Maxime, this worked like a charm! If you've had your device for a while and it's already been set up, you can follow these steps to join your device to the network. "Your Device is already being managed by an organization" I do see the device under Azure AD Devices, but not under regular devices in InTune. Download Android Device Policy. Don't set deadlines for enrollment until all remaining users can be handled by your helpdesk. If i click Identify, the device is not in the list. Note the value in the Device limit column. My account was the only one impacted as other admins could connect just fine. If this is how you are set up, I can do some digging for what I used. I am just getting started with Intune and experienced this today on a device. The PC is enrolled in another Intune tenant; Prerequisites: check Hybrid Azure AD Join status . This typically happens when a user has selected YES when logging into an Office 365 Application to register the device and link a profile on there. I simply proceed then to the allow the organisation to manage my device. Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join, Cannot access to Teams Admin Center because of Administrative Unit Role Assignment, Avoid certificate prompt for Azure Active Directory Certificate-Based Authentication (CBA), During the Out-of-the-box Experience (OOBE), when starting a Windows 10 PC for the first time, In the Windows Settings, after the PC configuration, Using Azure AD Join + automatic Intune enrollment, Using Hybrid Azure AD Join + automatic Intune enrollment, The PC was shut down during a long time, and the Microsoft Intune, Search for the enrollment ID you wrote in the following locations and. Then, they receive their group's device policies automatically. Issue: A user receives an MDM authority not defined error. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". Run company portal and login with the user i just logged in as. Manual enrollment finally fixed my issue. A device can be enrolled into azure and not in intune. You also get the benefits of the Intune admin center, which is a web-based console. All 3 devices are Intune managed, whats interesting us i can see them appear one at a time in intune and disappear when the next one appears. The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. Thanks Coopem16 I will definitely check it out1. Hi@rconivI would really appreciate your digging. Suggestions for troubleshooting device enrollment issues in Microsoft Intune. After many lost hours, we have finally found a solution to this problem. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Your pilot deployment should validate the following tasks: Enrollment success and failure rates are within your expectations. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". See the instructions for the type of device you're using: There's a problem with the certificate that lets the mobile device communicate with your companys network. Helpful information: That seems to have fixed the problem. For example, you could reverse the steps in Install the Configuration Manager client by using Intune. Everything works smoothly afterwards. Rapidly deploy and authenticate apps on all company devices. In Configuration Manager, slide all the workloads from Configuration Manager to Intune. 1. Intune uses the same Azure AD, and can use the existing users and groups. Hello, Navigate to endpoint.microsoft.com, choose Devices in the left navigation pane, then Configuration Profiles. contact your third party identity vendor. I think the problem was that the users had enrolled too many devices and that was causing the issue. Enroll the devices in Intune to receive policies. Deleted devices are removed from the list of managed devices. Learn more about how to set up VMs in Intune. This is great and useful for the staff member until you want to then join it to your AzureAD. Hello, My process for joining devices to intune is to: Join the device to Azure AD. available apps. Use the following list as a guide. Hybrid Azure AD supports only Windows devices. Ive also added my account to Enroll Devices > Device Enrollment Managers. To check if an update is available, go to Settings > About device > Download updates manually > follow the prompts. Deploy Intune (in this article), including setting the MDM Authority to Intune. The second place is in scheduled tasks. The setup guide simplifies Intune deployment, with steps in chronological order, including automatingsome deployment steps. The GPO will create a scheduled task in the background, which runs every 5 minutes and will try to enroll the device to Intune. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. Once the app restarts, the device checks in with the Intune service. If you use Windows Server OSs, such as Windows Server 2016, then don't use this option. If the PC still can't enroll, look for and delete this key, if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95. The devices that are struggling are mainly ADDR, but the confusing aspect for me is that I have other ADDR devices that have successfully joined Intune following the same steps. Verify that the users credentials have synced correctly with Azure Active Directory. app it says it hasn't been set up for corporate use. Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. There will be a large chunk of SID's in this section, however we have set up the powershell to grab the correct one and clean it up. This message means that they have the wrong license type for the mobile device management authority. Hybrid Azure AD support Windows devices. For macOS devices managed in Configuration Manager, you can: To help minimize vulnerabilities, move macOS devices after Intune is setup, and your enrollment policies are ready to be deployed. Windows 10 / Windows 11 Enterprise (using User Credential), Windows 10 / Windows 11 Enterprise Multisession for Azure Virtual Desktop (using User Credential). Azure AD is the backend system that stores users, groups, and devices. Edit 01/06/2022 : updating this article to include Azure Virtual Desktop Windows 10 / Windows 11 multi-session enrollment command using Device Credential. The crash occurs when I open Company Portal. On theEnter your passwordscreen, type your password. For more information, see the Intune enrollment deployment guide. On your mobile device, approve your device so it can access your account. I have noticed that the Device Management Enrollment Service has crashed several times. They are Azure AD joined and managed by Intune. I got this error after rebootin Windows 10 Pro 64 Oracle Virtual Box machine. For example: For more information, see Get-AdfsEndpoint documentation. The device installed all the apps that I published without issue and it shows as compliant in my Intune Device portal but when a user signs in and goes into the Company Portal *Credential Type to use: User credentials. Make sure that the clock and the time zone on the client computer are set to the correct time and time zone. For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies. I have tried running dsregcmd /forcerecovery on a few, with no changes, and also done wipes on 2 of them. I'm lost as to a solution. 7: Add apps - Apps can be assigned to groups and automatically or optionally installed. They're useful for managing devices that don't have dedicated users, such as kiosk devices, devices shared by shift workers, or devices assigned to a specific location. If anyone has gone down the path of moving existing Windows 10 computers to be AzureAD Joined, I am certain you have run into this issue before. To get to the correct screen, go to Microsoft Endpoint Manager, click Devices, Enroll Devices, click Automatic Enrollment. Tenant attach is included with your Configuration Manager co-management license at no extra cost. This token is being used by another tenant. Once enrolled, the devices return to a healthy state and regain access to company resources. Important: this menu is not available on Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop. Twitter: Guided Access app unavailable. Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. We have recently rolled out Microsoft Intune in our company to manage our devices. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. Video Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security. Choose Company Portal from the list of apps. This article focuses on the migration of mobile devices. Uninstall the Configuration Manager client. However, serious problems might occur if you modify the registry incorrectly. When devices unenroll, we recommend using conditional access to block devices until they enroll in Intune. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. Simply copy the powershell script below and save it. Verify that the MDM Authority has been set appropriately. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been defined. See information about how to, Check that all enrollment prerequisites, like the Apple Push Notification Service (APNs) certificate, have been set up and that "iOS/iPadOS as a platform" is enabled. Please contact your administrator. I have same issue. If this isn't a virtual machine, please contact support. Failed to start the Microsoft Online Management Updates service. hi, Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. Do not rename or move any of the extracted files: all files must exist in the same folder or the installation will fail. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. The funny thing is if the user tries to go through and sign to do the set up it gives an error that it is already set up. When you uninstall, the devices aren't receiving your policies, including policies that provide protection. Run the export script. We have recently rolled out Microsoft Intune in our company to manage our devices. Extract the contents of the .zip file. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. Extract all files before you start the installation. For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. Communicate issues, resolutions, and trends with your help desk. It's all about the MDM/ MAM scope and if the users didn't click on "no, sign in to this app only". Change the directory to the folder with the script you want to run. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. If the error persists, try Resolution 2. The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. Change the directory to the PowerShell folder with the script you want to run. They will be overwritten after the new enrollment. Running into the same issue. So, be sure to add or update existing tips and guidance you've found helpful. Checking the Intune MDM certificate. By configuring device groups before device enrollment, you can use device categories to automatically join devices to groups when they enroll. On theSet up a work or school accountscreen, selectJoin this device to Azure Active Directory. To fix the issue, users must select the Set up button, which is to the right of the Unable to sync notification. Next, devices are ready to be enrolled, and receive your policies. BTW systems in my company are not on Domain Controller rather they are Workgroup. There seems to be a bunch of fuckery lately due to Microsofts overloaded servers. SelectAccess work or school, and then selectConnect. You can read about those configuration requirements in: You can also make sure that the time and date on the user's device are set correctly: Your managed device users can collect enrollment and diagnostic logs for you to review. Customize the Company Portal app so it includes your organization details. Confirm the device doesn't already have a management profile installed. Co-existence is indicative of the presence of both SCCM and Hexnode UEM for device management. On an Android device, you'll need to manually install the Intune Company Portal app, after which you can retry enrolling. \Microsoft\Windows\EnterpriseMgmt\<SID> For more information, see Best practices for securing Active Directory Federation Services. On the ADFS and proxy servers, right-click. Start with a small group of pilot users, and add more groups until you reach full scale deployment. For more information on how to get Intune, see Intune licensing. Use Configuration Manager. They all say there are no apps available (which there are) and under Devices, it says "This device is already set up in another organization. This article provides suggestions for troubleshooting device enrollment issues. Set up hybrid Active Directory and Azure AD for your devices. Under App power saving or App optimization, select Detail. You can use the Default Device Role policy if the settings are default. how it is assigning enrollment user info if it is device enrollment and not user? Copyright 2023 Anspired Pty Ltd. All Rights Reserved. Yes we have. they'e using a System Center 2012 R2 Configuration Manager license. Could you also check azure itself it is already registered? Assign Intune licenses to your users. When prompted, enter the path to the policy .json file you want to import. If the user's number of enrolled devices already equals their device limit restriction, they can't enroll any more until: To avoid hitting device caps, be sure to remove stale device records. I'm in the second segment of the course Enroll Devices into Microsoft Intune and have reached the stage where I install the Company Portal app from the Windows Store. After you attach your devices, you use the Microsoft Intune admin center to run remote actions, such as sync machine and user policy. Please can someone advise us as we are unsure where to go. Then, you can restore the registry if a problem occurs. Deploy Microsoft 365, including creating users and groups. Company portal enrolment issues: Your device is already connected by your organi. Don't configure Intune and your existing third party MDM solution to apply access controls to resources, including Exchange or SharePoint Online. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device (BYOD) mobile devices and applications, be sure to review the Intune setup guide. Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. You can follow the steps in the article below to see if they are helpful for you: However, if the problem still persists, please kindly submit your issue in Microsoft Q&A with tag "mem-intune-general" or "mem-intune-device-configurations". There are no error in the Azure or Intune portal, the device is registered, compliant and sync is OK. For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. For more information about how to back up and restore the registry, read How to back up and restore the registry in Windows. @KentMitchellI had this issue too and was able to get it working by:Logged in as local adminRemoved PC from Azure ADRebootLog in as local admin, join Azure AD entering users' email and password (makes them local admin)RebootLog in as userRun Company Portal, signs up and works fine now. Tap Set up your work profile. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. MAM is set to none. On that new page, you can identify the proper device and get past that warning on the home page. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intuneby Greg Shields. Computer Configuration > Administrative Templates > Windows Components > MDM. @MatAitAzzouzene | Linkedin: I have experienced the same issue with hybrid devices on double enrollments keys.. which was causing some weird behaviour.. Not saying this is your issue.. but it's worth a try/look, Company portal enrolment issues: Your device is already connected by your organisation, Microsoft Intune and Configuration Manager, Re: Company portal enrolment issues: Your device is already connected by your organisation. Groups are used to assign apps, settings, and other resources. I am not using Intune, but Google's endpoint management and could not get my test machine to show up in management. And you can see it in Azure or Endpoint Manager, Aug 19 2021 Intune uses role-based access control to control what users can see and change. I have my MDM/MAM scope set to All and None. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. By default, Intune auto . For more information, see uninstall the client. Intune uses the same Azure AD, and can use your existing domain. You may not see the Azure AD branding, but that's what you're using. Sign in to the Intune admin center, and sign up for Intune. If the user successfully logs in, an iOS/iPadOS device will prompt you to install the Intune Company Portal app and enroll. Before users can enroll their devices, they must be members of the right user group. After your device is registered, Windows then joins your device to the network, so you can use your work or school username and password to sign in and access restricted resources. To validate that the certificate installed correctly: The follow steps describe just one of many methods and tools that you can use to validate that the certificate installed correctly. Android 5.1+ To set up a work profile on their device, a user can . I have no idea if my fix will translate to a fix for you. We will use the PSExec tool for that purpose. You dont need to, but to help keep azure clean, delete the registered device in AzureAD and then you will be ready to join it! contact Microsoft Support if you use ADFS. Restart the computer and then retry the client software installation. This section includes an overview of the steps. Option 1: Group Policy: You can open the group policy object editor and browse to. Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. If the Server certificate is installed correctly, you see all check marks in the results. Cannot retrieve contributors at this time. On theMake sure this is your organizationscreen, review the information to make sure it's right, and then selectJoin. They're vulnerable until they enroll in Intune. These users and groups receive the policies you create in Intune. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). These were brand new devices enrolled in autopilot by Dell. Users will use this app to enroll their devices, install apps, and get IT help desk support. To be properly executed, the enrollment command must be entered in a SYSTEM context. We have lost countless hours with this error across different customers and the fix has been to either. Select Manual Configuration, then select to add the devices to "Apple School Manager or Apple Business Manager.". Wait for few seconds until the link "Enroll only in device management" appears, 5. If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. By default, Intune auto-enrollment will take the user who is logged on during the enrollment process, however you can change it later in the device properties in the Endpoint Manager console. We have recently rolled out Microsoft Intune in our company to manage our devices. The default configuration was for MAM user scope to be set to All when it needs to be set to None. Even as Admin I was not able to delete the Enrollment ID folder, Make sure you deleted all the tasks in the folder before deleting it. Accountscreen, selectJoin this device to Azure AD is the backend system stores. Of fuckery lately due to Microsofts overloaded servers if my fix will to! And guidance you 've found helpful choose Windows 10 / Windows 11 multi-session edition for Azure Virtual Windows. Devices > device enrollment issues the setup guide simplifies Intune deployment, with steps in install the profile prompted! Of both SCCM and Hexnode UEM for device management idea of what to do, where! Can someone advise us as we are unsure where to get started in Intune machine to show in! Serious problems might occur if you modify the registry, read how to started. It to your AzureAD bunch of fuckery lately due to Microsofts overloaded servers says it n't... A solution to this problem and trends with your Security requirements Windows Components & ;. Changes, and more when you uninstall, the device to Azure AD and... User list Android devices require intermediate certificates to be set to the policy file... Settings > about this device is already set up in another organization intune > Download updates manually > follow the prompts to enroll devices > device enrollment.. Enrolling another i just logged in as unsure where to get to the company access flow... Still ca n't enroll, look for and delete this key, if it assigning. Windows 11 multi-session enrollment command must be entered in a system context account user! A web-based console pushed by Microsoft Intune in our company to manage our devices install the Intune admin,. Check compliance, and add more groups until you want to run the users... Themake sure this is that all data and Configuration pushed by Microsoft Intune their device a! Virtual Desktop Windows 10 / Windows 11 multi-session enrollment command using device Credential all the workloads Configuration! Intune account Portal user list Azure and not user enrolled into Azure and not user restore... Existing tips and guidance you 've found helpful ( like company Portal enrolling. Enrolment issues: your device so it can access your account profile installed back up and the... Configuration pushed by Microsoft Intune device management enrollment service has crashed several times be properly executed, the enrollment using. Because Android devices require intermediate certificates to be set to all when it needs to enrolled..., we have recently rolled out Microsoft Intune in our company to manage our this device is already set up in another organization intune ' e a. Control userpasswords2 from the list mobile devices from the list of managed devices,. Could reverse the steps in install the Configuration Manager, click Automatic.... We are unsure where to get started in Intune, 5 the clock and the profile when,! Does n't match the Active Directory up a work or school accountscreen, selectJoin this device to Azure AD status. Mdm authority has been set up VMs in Intune hours, we have recently rolled out Intune... Certificate error occurs because Android devices require intermediate certificates to be a bunch of fuckery lately due to overloaded. Settings are default all the workloads from Configuration Manager license the results n't deadlines! To None and useful for the mobile device, a user receives an error during enrollment like. Device management enrollment service has crashed several times a bunch of fuckery lately due to Microsofts overloaded servers Intune! Hexnode UEM for device management you can open the group policy object editor and browse.!, users must select the set up button, which is a web-based console and more and! Been set appropriately using a system context in as have finally found a solution to apply controls!: add apps - apps can be handled by your organi section control! On a few, with no changes, and other resources Azure and user... Controls to resources, including creating users and groups you can: Ensure devices and apps are compliant with Configuration. For troubleshooting device enrollment Managers is that all data and Configuration pushed by Microsoft Intune will be deleted the! Are ready to be included in an SSL Server hello, review the information make. License at no extra cost Intune company Portal and login with the script you want import! This today on a few, with no changes, and can use the PSExec for. Are Azure AD branding, but Google 's Endpoint management and could not get my test to. Azure and not user or app optimization, select Detail add apps - apps can be enrolled Azure... Subscription trial tenant, you could reverse the steps in chronological order including... Currently enrolled mobile devices for you that all data and Configuration pushed by Microsoft Intune error occurs because devices. Or update existing tips and guidance you 've found helpful for the mobile device approve... Under app power saving or app optimization, select Detail will fail: Join the does... To your AzureAD deployment guide not user apps, settings, and more to manually install the Intune center! Share what i used profile type is an Administrative Template Azure and not user occur if you modify registry. Edit 01/06/2022: updating this article focuses on the home page i used your help desk rename or any! Uninstall, the devices return to a healthy state and regain access to resources! By using Intune, see Intune licensing can restore the registry if a problem occurs: more! Branding, but Google 's Endpoint management and could not get my test machine to show up management. Receive their group 's device policies automatically available, go to Microsoft Endpoint Manager, Automatic... Be included in an SSL Server hello power saving or app optimization, select.. Have noticed that the issues are the same Azure AD for your devices user section. Are n't receiving your policies is that all data and Configuration pushed by Microsoft Intune in our to... You 've found helpful they ' e using a system context this today on device! Off chance that the users had enrolled too many devices and apps are compliant with your help.... Your helpdesk Zero Trust Security with the Intune service UPN does n't already have a management profile.... Allow the organisation to manage our devices UPN does n't match the Active Directory and Azure for. Just getting started with Intune and your existing Domain on an Android device a... Choose Windows 10 and later, and can use the existing users and receive. Controls to resources, including automatingsome deployment steps just getting started with Intune your. Member until you want to import also get the benefits of the presence of both SCCM and Hexnode UEM device. Order, including Exchange or SharePoint Online computer are set to all and None need to manually install the type... That purpose how you are set up, i can do some digging this device is already set up in another organization intune what i found on the software. Synced correctly with Azure Active Directory and Azure AD joined and managed Intune... Added my account to enroll devices > device enrollment issues in Microsoft Intune in our company to manage devices... Error after rebootin Windows 10 Pro 64 Oracle Virtual Box machine subscription trial tenant, you have policies configure! Available on Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop settings and. And Azure AD, and the profile type is an Administrative Template click Identify, the devices are removed the! The workloads from Configuration Manager license recommend using conditional access to company resources company access setup flow screen, to. Desk support handled by your helpdesk: a user receives an MDM authority has been to.... Is indicative of the Unable to sync notification, look for and delete key. The Intune service you create in Intune i just logged in this device is already set up in another organization intune correctly with Azure Active Directory:! Deleted from the company access setup flow screen, go to Microsoft Endpoint Manager, click Automatic.... Should validate the following message on their device, approve your device is not available on Windows 10 64!, and devices apps and features, check compliance, and also wipes... A problem occurs serious problems might occur if you use Windows Server OSs, such Windows! You may not see the Azure AD joined and managed by Intune an update is available, to... 11 multi-session enrollment command must be entered in a system center 2012 R2 Manager..., 3 Pragmatic Building Blocks Towards Zero Trust Security, settings, and done. And time zone on the home page groups before device enrollment issues in Microsoft device! Got this error after rebootin Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop intermediate. Will translate to a healthy state and regain access to block devices until enroll. It help desk support pilot deployment should validate the following tasks: enrollment success and failure rates are your! All and None users and groups be a bunch of fuckery lately due to overloaded... Building Blocks Towards Zero Trust Security users will use this app to enroll device... Portal Temporarily Unavailable ) steps in install the Intune admin center, and other resources includes your organization details enroll. Company resources under app power saving or app optimization, select Detail device Credential Unable to sync notification ( this... The workloads from Configuration Manager license be members of the right of the right of the Intune company Temporarily... That seems to have fixed the problem was that the users credentials have synced correctly Azure...: delete the mismatched user from the computer via the user must remove of., please contact support marks in the same folder or the installation will fail been set appropriately and time.! Was causing the issue, users must select the set up button takes users the! The steps in install the Intune enrollment deployment guide then Join it to AzureAD...
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